Abstrakt Cloud Solutions is proud to announce we have achieved Ridge Tier status within the Salesforce consulting partner program. As a Ridge Tier partner, Abstrakt tailors our certified consulting services around your specific business needs to ensure you’re maximizing the power of Salesforce. Whether you’re struggling to use particular features or have an eye toward future development and growth, we’re your go-to consultant.
We provide expert solutions for various issues, including Lightning migrations, Salesforce implementation and adoption, data migration and filtering, and scalable training. When you rely on Abstrakt, you can rest assured knowing you’re taking advantage of all the tools and applications you need to thrive with Salesforce.
We hold 21 Salesforce certifications for demonstrating our consulting knowledge and skills. We also have two Partner Navigator achievements that recognize our expertise and record of customer success.
What Is the Salesforce Ridge Tier?
Salesforce uses a point system known as their Consulting Program Trailblazer Scorecard to determine a partner’s contribution against targets set by Salesforce itself. Salesforce’s scoring system considers numerous factors, including customer satisfaction scores, certifications achieved, and the number of projects.
Salesforce breaks down the scores into four distinct categories—Customer Success, Innovation, Growth, and Lead. Each category has a maximum number of points.
Customer Success
The Customer Success category focuses on a business’s demonstrable product, industry, and service expertise in the Navigator System. Abstrakt Cloud Solutions was able to earn enough points to move to the Ridge Tier by submitting the required number of projects, reaching an elevated customer satisfaction average (CSAT), and reaching a high percentage of employees who are Salesforce certified.
Delivering the highest quality consulting services to our customers remains the top priority at Abstrakt Cloud. We wear our 4.9/5 customer satisfaction rating as a badge of honor. Our team is constantly taking the appropriate steps to gain more certifications and build our knowledge to serve you better.
Innovation
The Innovation category is a metric that measures Abstrakt’s growth amongst individual team members. Salesforce calculates the number of employees holding an active Practice Growth credential at the completion of the previous fiscal year compared to the number of individuals having the same certification at the end of the current fiscal year.
To earn our Ridge Tier status, Abstrakt demonstrated proficiency in Salesforce sales, service, community, and marketing cloud implementation, development, and consulting.
Growth
Helping our partners and the Salesforce community grow is one of the most satisfying parts of our business. Salesforce measures growth via two classifications: sourced and joint. Sourced growth shows that we introduced a product or service to an organization new to Salesforce or offered new opportunities to an existing customer who converted the sale.
For Joint Sales Credit, Abstrakt provided significant sales activity supporting the Salesforce account executive during the sales cycle. We also earned joint credit for delivering additional subscriptions for prior customers. When you choose Abstrakt Cloud Solutions, you have a team dedicated to improving your operations and sales pipeline.
Lead
As Ridge Tier members, Abstrakt Cloud Solutions has exhibited its commitment to diversity and inclusion in our workforce. We strongly believe that the only things that should determine an employee’s standing are their effort, drive, ability, and integrity.
Salesforce modeled its Sustainable Development metric around various United Nations Sustainable Development Goals. To achieve our ranking, Salesforce required us to meet a minimum of three of these goals in the previous quarter:
- Regularly update a company action plan on how to address diversity and inclusion issues.
- Make efforts to track employee diversity metrics at your company, as defined by your region and country.
- Sponsor recruiting programs and initiatives to promote diversity and inclusion, as defined by your region and country.
- Provide and encourage training on diversity and inclusion to your employees.
- Support the organization of employee resource groups at your company, such as a Black Employee Community or Women’s Network.
- Perform equal pay audits with salary adjustments as needed to close the pay gap between genders and races.
- Encourage supplier diversity by subcontracting with and supporting diverse-owned businesses through purchasing practices.
- Dedicate resources internally to support diversity and inclusion initiatives.
- Involve your employees in community initiatives related to diversity and inclusion, such as Girls Who Code.
- Publish a public commitment to equality by company leadership or a mission statement on the topic of equality.
Experience Abstrakt Cloud Solutions’ Ridge Tier Managed Services
Are you ready to optimize your Salesforce CRM capabilities? With Abstrakt Cloud Solutions’ managed services, you have the full spectrum of Salesforce’s powers at your fingertips. With our guidance and your input together, we can shape your CRM not only to transform your business but also maximize its value.
Outsourcing your Salesforce services allows you to remain focused on your core business functions rather than dividing your attention. We invest the time to learn your business practices and goals to craft personalized solutions to streamline your success. We do this by implementing four critical solutions—automation, administration, road mapping, and reports.
Automation: rather than toggling back and forth between different tabs and programs, Salesforce is a one-stop platform. With simplified integration for all the applications you rely on, you can track information quickly and manage productivity more effectively than ever. When everything is in one easily accessible place, fewer items fall through the cracks.
Administration: While many companies are likely operating in your industry, none are the exact same as yours. The Abstrakt team takes the time to learn your unique operations and develop solutions to ensure a superior Salesforce experience. Our managed services are available for single projects or long-term partnerships.
Roadmapping: While Salesforce certainly improves business performance immediately following implementation, the real value is long-term success. Abstrakt Cloud aligns your in-the-moment needs with future goals to carve out a clear path to success. As your business shifts and grows, we alter our roadmap to better fit your needs.
Reports: When you take advantage of Salesforce, you open your business to a whole new level of data collection and reporting. Abstrakt Cloud Solutions helps make sense of your data analytics by customizing easily digested reports and dashboards that give meaning to the numbers. With your newly acquired data, you have the ability to locate improvement opportunities and areas that are thriving quickly.
Salesforce Consulting Services
Abstrakt Cloud is your committed business partner that specializes in optimizing your Salesforce CRM platform’s value, efficiency, and resources through custom consulting. Even with a CRM as user-friendly as Salesforce, projects can become incredibly complex. Rather than placing that burden on in-house staff, trust Abstrakt to deliver the consulting support and resources you need to amplify productivity.
Salesforce Implementation Services
Abstrakt Cloud Solutions provides a dedicated team of experienced Salesforce specialists who ensure a seamless implementation. Rather than relying on trial and error or hard-to-read manuals, you can work directly with us to learn how to make your new CRM work for you. Our deep understanding of Salesforce’s features and applications drastically reduces your learning curve and ensures the platform is ready to meet your specific needs.
Salesforce Custom Development
Are you stuck manually inputting data or flipping back and forth between applications to locate data and communicate with other departments? Abstrakt Cloud’s custom development for the Salesforce CRM helps connect all your processes to create one cohesive unit.
Our specialists create a unified application environment within the CRM. These embedded programs harmoniously align with all of your operational demands and are easily upgraded to keep up with your growing business. With a consolidated system, you can spend less time searching for data and more time focusing on generating revenue.
Let Abstrakt Cloud Solutions Elevate Your Business
To experience the expertise and overwhelming customer satisfaction that elevated Abstrakt Cloud Solutions to Ridge Tier status with Salesforce, reach out and schedule a meeting with us today. We’re here to help you exceed what you thought possible with a CRM platform.
We are dedicated to helping our partners achieve more by working more efficiently and strategically through a platform built with their unique goals in mind. Whether you’re looking to build upon your current CRM or are interested in implementing Salesforce for the first time, we have the answers.
Abstrakt adopted Salesforce early on in our business journey and has been an avid user ever since. We are a testament to the outstanding growth you can achieve with a little help from Salesforce, and we strive to see our partners achieve the same success.
Customer Testimonial: “Working with Abstrakt is a win-win situation. Their entire team is extremely knowledgeable, personable, and always willing to roll up their sleeves and dig into a project. They continuously listen and seek to understand before wasting hours on development. They change with us—understanding our business and where it is going—and provide us with ideas on how to improve our processes continuously. They are conscious of our allocated hours and budget and always deliver on our expectations. They truly are an extension of our team, and I couldn’t be any happier with our choice to work with them.”
– 5-star verified Salesforce customer rating
